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AI customer operations for e-commerce

Turn every customer channel into one AI-powered operations system.

RetailAI combines AI customer care, omnichannel inbox, outbound marketing, ticketing, and analytics for brands selling on WhatsApp, Instagram, Messenger, and email.

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Trusted by e-commerce brands across the world

Jenpharm Dune London Insignia Meerak Brackets Asta Aray Starlet Unze London The ABS Store TruckLoad

Operational impact

One system for conversations, campaigns, and service quality.

90% Queries resolved by AI
50% Reduction in team workload
5 tools → 1 Support, inbox, marketing, ticketing, and analytics together

Platform

Everything your customer team needs in one place.

RetailAI brings AI care, omnichannel inbox, outbound marketing, and ticketing into a single operating system for e-commerce teams.

AI Customer Care Support + orders

Automate most replies and keep humans focused on the moments that matter.

RetailAI handles repetitive customer operations while keeping order context, product data, and escalation paths in the same workflow.

  • Automates 90%+ of customer replies across every channel
  • Fetches live product details directly from Shopify
  • Takes and confirms orders written straight into Shopify
  • Tracks orders via connected third-party logistics providers
  • 90%+ CSAT score; complex cases escalate to your human agents

Handle product questions, delivery updates, and post-purchase support without breaking context.

Omnichannel Inbox

All customer messages in one place.

  • WhatsApp, Instagram, Email, and Messenger in one inbox
  • Human agents can jump into any AI-handled conversation at any time
  • Full conversation history and context always visible
Outbound Marketing

Run campaigns from the same system that knows your customers.

  • Broadcast across WhatsApp, Email, SMS, Instagram, and Messenger
  • Segment by purchase history, behavior, or custom tags
  • Track opens, clicks, and replies from one dashboard
Ticketing & Analytics

Track service quality without adding another tool.

  • Every unresolved conversation becomes a tracked ticket
  • Assign, prioritise, and close tickets in-platform
  • CSAT, response time, and campaign analytics in one place

Channels

One AI, every channel your customers already use.

RetailAI meets customers on the channels where product questions, order issues, and buying intent already happen.

WhatsApp · RetailAI Bot
Hi, did my order ship?
Yes. Order #2210 shipped today and should arrive by Thursday.
Can I add a note for the rider?
Of course. Share the note and I will update the delivery instructions right away.

Consolidation

Replace your stack with one operating layer.

Stop paying for separate help desks, chat tools, campaign platforms, ticketing systems, and analytics dashboards. RetailAI brings them together so your team can move faster with less switching.

  • Support, campaign engagement, and follow-up workflows stay attached to the same customer context.
  • AI and human agents work in the same environment instead of across disconnected tools.
  • Reporting comes from one platform, so service and revenue teams work from the same signals.
Before

Disconnected tools and duplicated context.

  • Help desk
  • Chat & messaging
  • Marketing
  • Ticketing
  • Analytics
One operating layer RetailAI

One customer timeline connects support, commerce, marketing, and reporting.

Proof

Real results for real brands.

RetailAI is designed for teams that need measurable service efficiency and a more unified customer operation.

Case Study

Jenpharm, one of Pakistan's leading skincare and pharmaceutical e-commerce brands, deployed RetailAI across customer operations to automate support, sales, and order management.

98% Chats automated
94% CSAT score
70% Cost reduction
5% Revenue uplift

Pricing

Pay only for the contacts you talk to.

Simple, transparent pricing with a free 7-day trial on every plan and a deeper plan comparison on the pricing page.

Starter
$49/month

Big wins for small teams. Manage conversations across all channels collaboratively.

  • 5 users, unlimited contacts
  • Chat and email channels
  • AI Prompts, Assist, and Chat Summary
  • Built-in ticketing and real-time dashboard
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Most popular Growth
$149/month

For growth-oriented teams. Marketing campaigns, automation, and AI at scale.

  • 10 users, 1,000+ monthly active contacts
  • All channels plus calls
  • AI agents, workflows, and e-commerce AI
  • Advanced reports
See full details
Advanced
$249/month

For tech-savvy teams. Advanced integrations, multiple workspaces, and enhanced security.

  • 10 users, 1,000+ monthly active contacts
  • Everything in Growth
  • AI sales assistant and image-based search
  • Custom reports and SLA tracking
See full details
Enterprise
Custom

Tailored solutions for large teams with unlimited users, more workspaces, and higher API limits.

  • Unlimited users, custom contact volume
  • Everything in Advanced
  • AI Voice Calls and call recording
  • Custom reports and dedicated support
See full details
Compare all plans and features

See RetailAI with your own store

Bring support, marketing, and customer conversations into one workflow.

Book a demo to see how RetailAI handles customer questions, order workflows, outbound campaigns, and team handoff for modern e-commerce operations.

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